Senior Technical Account Manager at Airwallex

Department: Merchant Services

Compensation

£85,000 – £120,000/yr

Setup: Hybrid
Location: London, England
Type: Full-time
Level: senior
Posted: Sep 15, 2026

Description

Airwallex is hiring a Technical Account Manager to serve as a technical advisor for a portfolio of enterprise and high-growth customers across Europe. The role focuses on API integrations, SDKs, system integrations, payment and treasury product expertise, troubleshooting, account health, QBRs, escalations, and expansion opportunities. It is based in London with a three-day-in-office policy and requires at least five years of technical customer-facing experience in payments, fintech, SaaS, or financial services.

Required Skills

APIs
SDKs
Webhooks
System integrations
Stakeholder management
Data analytics
Technical escalations
QBRs

Additional Information

Required Previous Experiences: 5+ years in a technical customer-facing role in payments, fintech, SaaS, or financial services
Hands-on experience designing, implementing, and supporting payment or similar financial product integrations
Experience advising enterprise customers, managing post-sale relationships, leading QBRs, and handling escalations
Experience partnering with sales and account management to identify upsell and cross-sell opportunities
Preferred Qualifications: Deep knowledge of European payments, fintech, or financial services, including PSD2, SEPA, and local payment methods
Proficiency in a major European language
Experience using data and analytics to monitor product usage and inform recommendations
Experience working with Product, Engineering, Compliance, and Operations teams
Experience in a scale-up or high-growth environment
Translation Company Name: Airwallex