Description
Managed Solution is hiring a Senior Technical Account Manager to provide high-level technical support, strategy roadmapping, and client ownership for complex managed services clients. The role escalates and resolves complex IT issues, advises on technical solutions, manages infrastructure and server maintenance, mentors Field Engineers, and travels to client sites as needed. It requires an associate or bachelor’s degree in computer science or a related field, 10+ years of IT experience including 3+ years in a senior technical account management or equivalent role, prior outsourced IT services experience, and expertise across the Microsoft stack, virtualization, endpoint security, and enterprise infrastructure. The position is eligible for remote work within a state where Managed Solution has payroll operations, with occasional headquarters, client, and off-site work.
