Description
The Senior Technical Account Manager serves as a Customer Success leader for strategic enterprise accounts, managing customer relationships, solution adoption, health, retention, and long-term value. The role coordinates technical and professional services resources, facilitates troubleshooting and escalations, conducts executive and success reviews, and leads cross-functional teams. It requires a bachelor's degree or equivalent experience, at least five years of enterprise account relationship management experience, and the ability to travel 20% of the time.
