Description
Vercel is hiring a Senior Technical Account Manager to own the post-sales technical relationship for a portfolio of strategic enterprise accounts. The role coordinates Support, Engineering, Product, Sales, Forward Deployed Engineers, and Professional Services; leads incident triage and post-mortems; provides architectural guidance, risk mapping, cost optimization, and platform adoption strategy; and translates customer needs into internal product and engineering signals. It is a billable, customer-funded role reporting to the Head of Professional Services, with candidates located in the Americas or EMEA. The role requires 5+ years of customer-facing technical experience, platform and cloud experience, strong written communication, and willingness to travel 4–8 times per year. The San Francisco base pay range is $163,000–$204,000, with equity and other benefits.
