Description
Orange Business is hiring a Genesys Cloud Contact Center Support Engineer to manage and troubleshoot Genesys Cloud Contact Center solutions in enterprise production environments. The role covers operational support for incidents, changes, and problems; third-party and vendor resolution; production support; documentation, reporting, knowledge management, and customer issue resolution. It also involves implementing and transforming contact center solutions, analyzing call routing and interaction flows, monitoring platform health, and supporting agent desktop, softphone, login, and interaction functionality. The position requires hands-on Genesys Cloud experience, preferably in enterprise or financial-services environments, and involves rotational shifts to support 24/7 operations or project assignments.
