Senior Technical Program Manager at ADCI - Karnataka

Department: customer-service

Compensation

$148,700 – $201,200/yr

Setup: On-site
Location: Seattle, Washington
Type: Full-time
Level: senior
Posted: Jul 29, 2026

Description

Amazon is hiring a Senior Technical Program Manager for its Associate Experience organization to lead the delivery and execution of CSALT, a foundational GraphQL data platform for customer service. The role manages complex cross-functional programs, product initiatives, large projects, release schedules, KPIs, SLAs, and resource allocation while partnering with engineering, product, and science leaders. Candidates need extensive technical product or program management, engineering, software development, and cross-functional program experience. The position is based in Seattle, Washington, with a base salary of 148,700 to 201,200 USD annually.

Required Skills

Technical program management
Cross-functional programs
GraphQL architecture
Distributed systems
Release scheduling
KPI/SLA management

Additional Information

Required Previous Experiences: 5+ years of technical product or program management experience
7+ years of experience working directly with engineering teams
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams
Experience managing cross-functional programs, building processes, and coordinating release schedules
Preferred Qualifications: 5+ years of project management experience covering scope, schedule, budget, quality, risk, and critical path management
Experience managing cross-functional projects, building sustainable processes, and coordinating release schedules
Experience defining KPIs and SLAs for multi-million dollar businesses and reporting to senior leadership