Description
The Senior Technical Program Manager will provide Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, handling tickets, onboarding, escalations, configuration troubleshooting, vendor coordination, and migration planning. The role also supports Jira integrations with Aha! and X-ray, monitors work items, and maintains support documentation. It requires at least five years of technical program management experience, preferably in enterprise software or Agile environments, along with expertise in Jira Cloud, Aha!, Rally, Atlassian tools, enterprise migrations, CRQ processes, and stakeholder management.
