Description
The role serves as a primary customer-facing support point for restaurant partners across chat, email, and call, managing end-to-end cases and collaborating with internal teams in Pakistan, Tier 2 Support, and other stakeholders. Responsibilities include resolving technical issues, documenting root causes and business implications, and using the AIO Platform for time-sensitive restaurant operations. The posting seeks a bachelor’s degree, 2–3 years of customer or technical support experience in the restaurant or hospitality industry, strong English communication, CRM experience, data analytics and reporting knowledge, and prior US-market support experience.
