Senior Technical Support Engineer at FloQast

Department: Customer Success

Setup: Hybrid
Location: Sydney, New South Wales
Type: Full-time
Level: senior
Posted: Jun 1, 2026

Description

FloQast is hiring a Senior Technical Support Engineer in Sydney to troubleshoot and resolve technical issues for customers using its accounting transformation platform and integrations. The role handles L1–L3 support cases, backend configuration, data migrations, API and log troubleshooting, P2 incident response, and P0/P1 escalations, while mentoring other technical support engineers and supporting APAC customer implementations. It is a hybrid role requiring three days in the Sydney CBD, with no visa sponsorship available.

Required Skills

Troubleshooting
Backend configuration
Data migration
API debugging
Log analysis
Ticketing systems
Session replay
Customer empathy

Additional Information

Required Previous Experiences: 7–10 years of experience in technical support, IT, or a related technical field
Experience with ticketing systems for case management and escalation
Experience in a B2B fintech SaaS environment
Experience troubleshooting cloud-based platforms or enterprise applications, particularly accounting or finance tools
Experience mentoring or training team members
Preferred Qualifications: B2B fintech SaaS experience
Cloud or enterprise application troubleshooting experience
Regex, JSON, or basic scripting
Authentication and file transfer protocols
AI-powered support tools and automation
Session replay or log analysis tools
Mentoring or training experience
Relevant degree
Multi-language support experience

About FloQast

FloQast

accountingLos Angeles, CA, US

FloQast provides accounting workflow automation, with AI agents that automate reconciliations, close workflows, and journal entries. FloQast says it is trusted by 3,500+ global companies and teams worldwide. The company describes its purpose as building a better life for accountants, helping them shape their organizations while giving them peace of mind and time back for personal lives.

Open roles: 27
New in 30 days: 7
Founded: 2013

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