Hexnode is seeking a Senior Technical Support Engineer to lead their global operations. This role involves overseeing ticket resolution, evolving the support culture using the Technology Acceptance Model (TAM), and ensuring timely responses. The successful candidate will manage and mentor a team of Technical Support Engineers, conduct incident pattern analysis, collaborate with engineering and product teams, and stay updated on UEM trends to deliver advanced training.
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Unified Endpoint ManagementWalnut, CA, US
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