Description
Ingram Micro is hiring a Senior Technical Support Engineer to serve as a technical authority for complex customer challenges across Azure, AWS, and ERP-integrated environments. The role owns escalations, leads incident response and service restoration, performs root cause analysis, troubleshoots cloud, hybrid, multi-cloud, on-premises, API, and ERP/SAP integrations, and collaborates with engineering, product, ERP, and vendor teams. The position requires a bachelor’s degree in a relevant field, at least five years of cloud support, technical support, cloud operations, or SRE-adjacent experience, and knowledge of SQL, databases, ITIL, and cloud troubleshooting.
