Description
Microsoft is hiring a Senior Technical Support Engineer to own and ship AI and software systems that resolve complex customer technical problems at fleet scale. The role covers AI architecture, agent platforms, language-model pipelines, quality-evaluation systems, intelligent case routing, and privacy-preserving data tooling, while driving roadmaps, governance, telemetry, and customer supportability. Candidates need a bachelor's degree in a relevant field and at least five years of technical support, technical consulting, or information technology experience; the role requires Microsoft Cloud background screening and offers a U.S. base pay range of USD 106,400 to USD 203,600 per year.
