Description
Netwrix is hiring a Senior Technical Support Engineer to lead root-cause analysis and advanced troubleshooting for complex, recurring, and high-impact technical issues involving Netwrix products, enterprise environments, and technologies such as Active Directory, Linux, Docker, databases, networking, and cloud services. The role serves as a technical advisor to enterprise and key accounts, manages critical incidents, escalates issues to R&D, mentors junior and mid-level engineers, and improves support processes through documentation, scripts, and automation. The position aligns with either EMEA or APAC working hours and requires flexibility across assigned time zones.
