Description
Salesforce is hiring a Technical Support Specialist to manage product-related support requests across live chat, email, and video calls; support the Qualified Success Architect team; diagnose and triage bugs with engineering; incorporate customer feedback into product improvements; contribute to documentation and incident response; and assist with customer operations strategy. The role requires at least five years of B2B SaaS support experience, a bachelor's degree, extensive Salesforce CRM knowledge, marketing automation and web/API knowledge, and strong communication and problem-solving skills. The typical base salary range is $99,400 to $150,300 annually.
