Description
Snowflake is hiring a Senior Technical Support Engineer to provide expert technical support for its AI-powered observability platform, troubleshoot complex customer issues, manage escalations, improve support processes and automation, create technical documentation, and mentor junior engineers. The role requires a bachelor's degree in a technical field, at least five years of technical support or customer-facing engineering experience, strong operating-system and networking knowledge, scripting ability, cloud-platform experience, and distributed-systems debugging skills.
