Description
Vapi is hiring a Senior Technical Support Engineer to bridge enterprise customers and core engineering by resolving voice-agent support tickets, debugging AI-native integrations, managing enterprise SLAs, escalating issues appropriately, automating recurring problems, and translating customer feedback into engineering requirements. The role requires 4–5+ years of senior technical support, solutions engineering, or technical account management experience, API fluency, Python or JavaScript debugging ability, and familiarity with voice or telephony technologies. Benefits include base salary, equity, medical, dental, and vision coverage, flexible time off, meals, wellness stipends, and professional development support.
