Description
VGS is hiring a Senior Technical Support Engineer to serve as the primary decision-maker for customer-facing incidents, maintenance communications, escalations, and approvals during Pacific Time business hours. The role combines deep technical debugging of network, HTTP, API, and TLS/SSL issues; customer integration support; incident and maintenance communication; cross-team coordination; documentation; training; and a rotating weekend on-call schedule. Candidates need at least five years of relevant technical support, solutions engineering, technical account management, or technical project management experience, including senior or lead experience, along with strong communication, HTTP and API knowledge, network debugging skills, and English proficiency. The position is remote-first, with hybrid options for employees within 30 miles of an office, and is available in multiple United States and Canadian locations.
