Description
Zip is hiring a Senior Technical Support Engineer on its Customer team to serve as the final technical escalation point for complex customer issues. The role involves troubleshooting integrations, workflows, APIs, authentication, and enterprise systems; partnering with Product and Engineering; improving escalation and triage processes; and supporting marquee customers. Candidates need 5–6 years of technical, customer-facing experience, including at least 2 years as an escalation point or senior technical leader, along with strong debugging, API, integration, SQL, and cloud skills.
