Description
Microsoft is hiring a Support Escalation Engineer for its Data Protection team to investigate and resolve complex, high-risk identity and security incidents affecting customer access and business continuity. The role involves advanced troubleshooting, incident response, cross-team coordination, customer communication, process improvement, and mentoring engineers. It requires a bachelor's degree in a relevant field and either 3+ years of technical support, consulting, or information technology experience with a bachelor's degree, or 5+ years of such experience without the degree, along with English and Chinese language proficiency. The position is open for at least five days with applications accepted until the role is filled.
