Description
The Senior Technical Support Engineer will support a large fleet of autonomous mobile robots by troubleshooting hardware and software systems, analyzing logs, telemetry, SQL data, dashboards, and operational metrics, and resolving customer-reported issues. The role serves as a technical escalation point, collaborates with engineering, product, operations, and account management teams, mentors junior engineers, and provides customer training and occasional on-site support. It requires a STEM-related bachelor’s degree and at least six years of experience in technical support, systems engineering, field engineering, solutions engineering, or a similar customer-facing technical role.
