Description
The MSP is hiring a full-time, permanent, office-based Senior Technical Support Engineer Level 2 in Dublin West or South West. The role provides Level 2 support for desktop, server, and network issues; troubleshoots escalated tickets; supports Microsoft 365 migrations, user onboarding, and mailbox management; administers servers and network equipment; assists with PowerShell automation; and communicates with clients and vendors. Candidates need proven Level 2 MSP experience, strong Microsoft 365, Windows Server, Azure, and networking knowledge, troubleshooting and customer-service skills, familiarity with RMM/PSA, VoIP, and PowerShell, and valid work authorisation for Ireland.
