Description
Kata.ai is hiring a Senior Technical Support Engineer to run end-to-end technical support for its chatbot, voice AI, and omnichannel platforms serving enterprise clients in regulated industries. The role manages issue triage, BAU requests, SLA performance, incident response, root-cause analysis, weekly incident reviews, and continuous workflow improvement. It requires 3–5 years of relevant experience, including team leadership, enterprise SLA support, troubleshooting, RCA documentation, and shift or capacity planning, along with a bachelor's degree in a technical field and proficiency with ticketing, messaging APIs, logs, REST APIs, and cloud platforms.
