Description
Veeam is hiring a Senior Technical Support Engineer, Sec-AI to lead end-to-end post-sales technical support for complex, multi-stakeholder customer environments. The role independently diagnoses and resolves intricate issues, improves SLA performance, documents and mentors engineers, manages knowledge-base articles, escalates to engineering, tracks support metrics, and partners with Engineering and Product Management. It requires a bachelor’s degree in a technical field, at least seven years of technical support experience, and hands-on expertise in data privacy and security, databases, Linux, Bash, networking, cloud platforms, Docker/Kubernetes, and virtualization. The position is based in San Jose, Costa Rica, with no travel and a 24x7 coverage shift, and offers fully employer-paid medical, dental, and vision insurance.
