Description
Rewind is hiring a Senior Technical Support Engineer (T3) to serve as the final escalation point for complex technical issues involving customer-reported bugs, data inconsistencies, API integrations, OAuth, webhooks, permissions, data restoration, and enterprise onboarding. The role combines software development and technical support, requires reading and writing code, debugging at the network and application layers, and working directly with Engineering. It includes on-call participation for P1 incidents and requires at least five years of relevant experience, a computer science degree or equivalent practical experience, and proficiency with scripting or programming languages and cloud and SaaS technologies.
