Description
Microsoft is hiring a Customer Service & Support Manager to lead case resolution, technical support teams, and larger or multi-region operations. The role manages performance and employee development, coordinates escalations and incidents, drives process and product improvements, leads AI adoption and readiness programs, and oversees security standards across teams. It requires a bachelor's degree in computer science, information technology, or a related field, at least five years of relevant operational or management experience, people-management experience, Microsoft and industry IT certifications, fluent Mandarin and English, and successful Microsoft Cloud background screening.
