Description
Ninja Van is hiring a Technical Support Engineer for its Digital Services team. The role serves as a customer-facing frontline, providing technical support through email, chat, web meetings, and phone; troubleshooting complex production and system issues; investigating root causes; supporting user testing; documenting resolutions; preparing weekly reports; mentoring junior team members, and collaborating with the Tech team and vendors. The position requires three years of similar experience, strong problem-solving and troubleshooting skills, time management, collaboration, a continuous-improvement mindset, and English and Bahasa Indonesia communication skills.
