Description
The role partners with Support, Engineering, and cross-functional leadership to define and drive the strategic roadmap for technical support innovation and agility across Google Cloud’s AI/ML product portfolio. Responsibilities include understanding customer issues, resolving complex technical problems, designing support processes and operational readiness, and overseeing launch readiness for new AI/ML products. The position requires a bachelor’s degree or equivalent practical experience, 9 years of technical troubleshooting experience, and expertise in Google Cloud Platform, ADK, Generative AI, AI model training and evaluation, web technologies, and AI-assisted code debugging. Preferred qualifications include project leadership, systems architecture analysis, adaptability, and cross-functional influence. The role is based in Austin, Texas, or Sunnyvale, California, with compensation of $150,000–$217,000 USD plus a 15% bonus target, equity, and benefits.
