Description
Braze is hiring a Senior Technical Support Specialist to own complex post-sale technical support for customers using its customer engagement platform. The role involves troubleshooting, prioritizing, escalating critical tickets, developing response plans, contributing to the knowledge database, and mentoring junior support members. Candidates should have a bachelor’s degree or equivalent experience, 3–6 years supporting a technical product, strong Japanese and English communication skills, experience with customer support tools and programming languages, and ideally knowledge of SaaS, mobile platforms, APIs, databases, or web technologies. The role offers hybrid work, medical, dental, and vision benefits, and may include equity.
