Description
HiBob is hiring a Senior Technical Support Specialist to serve as a technical expert for customers and internal teams, leading complex product and service troubleshooting, customer escalations, third-party integrations, public API guidance, and consultative support for premium customers. The role requires 5+ years of SaaS technical support experience, strong HR technology knowledge, excellent communication skills, and availability Monday through Friday from 9 a.m. to 6 p.m. ET. Candidates must be located in the New York Metro Area and willing to work in the NYC office two days per week. The position offers a base salary of $66,000 to $80,000 per year, medical, dental, and vision coverage, equity, and other benefits.
