Description
Plaud is hiring a senior technical leadership role focused on technical support quality, AI agent development, escalation management, and leading a three-person technical team. The role owns calibration and QA sampling across hardware, app, web, and desktop environments; builds and improves AI agents from technical SOPs; manages the support-to-engineering and QA interface; and leads hiring, performance calibration, and development planning. Candidates need at least two years of direct people-management experience, demonstrated AI-agent-building capability, hands-on hardware and software technical credibility, and the ability to synthesize escalations into prioritized issues. The role offers medical insurance and WICA coverage for full-time employees.
