Description
Zenzero is hiring a Senior Technician for a hybrid, permanent role based in its Guernsey office. The position delivers Level 2 IT support, manages complex tickets and escalations, maintains client communication, supports junior staff through coaching and mentoring, and contributes to service standards and continuous improvement. Candidates need several years of IT Support experience at Level 1 or above, a category B driving licence, and knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows 11, malware, and security fundamentals.
