Summary from listing
NetApp is hiring a Senior Value Delivery Engineer for Keystone Storage as a Service to provide advanced technical support to customers, support personnel, and field staff. The role monitors, diagnoses, and troubleshoots NetApp Keystone environments, including hardware, operating systems, software, patches, capacity, performance, and multi-platform interoperability issues across Azure, Google Cloud, and AWS. Responsibilities include planning upgrades and migrations, maintaining estate-wide status data, responding to post-sales support requests, analyzing logs, collaborating with technical teams, creating knowledge-base articles, and mentoring other engineers. The position requires at least five years of relevant technical support experience, extensive storage and networking expertise, NetApp ONTAP experience, cloud and virtualization experience, and fluency in Japanese and English. It is a permanent full-time role based in NetApp’s Tokyo office.
