Description
AHEAD is hiring a senior VMware support engineer to own complex customer incidents, service requests, and catalog tasks through ServiceNow; troubleshoot VMware Cloud Foundation, vSphere, vSAN, and related infrastructure; support VMware VCSP licensing, Usage Meter reporting, and customer escalations; coordinate vendor support; document root causes and remediation procedures; and participate in rotational 24x7 support and major-incident response. The role requires at least eight years of enterprise VMware experience, strong hands-on VMware and ServiceNow expertise, and willingness to work in a rotational support model. Preferred qualifications include VMware or Broadcom certifications, automation experience, and technical-lead or mentoring experience. India employment benefits include health insurance, paid leave, flexible work arrangements, learning opportunities, wellness programs, and retirement benefits.
