Description
Homebase is hiring a Senior Workforce Management Specialist to manage intraday customer experience operations, optimize staffing and work assignments, monitor queue health and escalations, build reporting dashboards, and analyze workforce and support data using SQL and Looker. The role requires 3–5 years of contact center workforce management experience, strong analytical and communication skills, and familiarity with AI tools. It is a hybrid position with required in-office days Monday through Thursday and flexible Fridays, with benefits including healthcare, paid time off, stock options, and paid parental leave.
