Summary from listing
Félix is hiring its first Senior Workforce Manager to build and own the workforce management architecture for its WhatsApp-native, asynchronous remittance operations. The role covers volume forecasting, staffing and capacity planning, real-time adherence and intraday management, headcount and BPO spend planning, WFM metrics, tooling selection, and schedule generation. It requires at least six years of WFM experience, strong SQL/BigQuery and spreadsheet modeling skills, WFM software implementation experience, and native Spanish with business-level English. The position is currently fully remote with a future transition to hybrid and includes stock options, a performance bonus, health, dental, and vision plans, unlimited PTO, and paid parental leave.
