Description
The role provides front-of-house guest service in a hotel’s Food and Beverage department, assisting guests with queries, complaints, menus, beverages, and service needs while following outlet policies, safety, sanitation, and complaint-handling procedures. The position follows a rota, maintains a clean and tidy environment, and may train and coach new staff when competent. It requires computer and system literacy, strong communication and organizational skills, problem-solving ability, teamwork, composure under pressure, and English communication skills; prior service experience and Opera or related-system experience are assets.
