Description
The Service Advisor provides customer service at a dealership, greets and resolves customer concerns, assesses vehicle needs, communicates repair and service requirements between customers and technicians, prepares and dispatches repair orders, provides estimates, obtains customer approvals, follows up on service status, collects payment, and maintains customer and work-area standards. The role is supervised by the Service Manager and requires two years of technician experience, a high school education or equivalent, a valid driver’s license, an acceptable driving record, a criminal background check, and a drug screen.
