Description
The Service Advisor manages the customer experience from vehicle check-in through delivery, serves as the primary customer contact, translates vehicle needs into repair orders, presents and obtains approvals for recommended repairs and maintenance, coordinates with technicians and parts personnel, and supports sales, customer retention, documentation, invoicing, and reporting. The role is performance-based with sales, customer, operational, and administrative KPIs, discounts, goodwill adjustments, and additional monthly incentives plus commissions.
