Summary from listing
The Service Advisor serves as the primary link between customers and the service center, capturing vehicle concerns accurately and ensuring professional, timely service delivery. Responsibilities include answering complex customer questions, handling advanced issue escalations and approvals, maintaining CRM data quality, scheduling follow-ups, and processing custom orders. The role requires 3 to 5 years of similar experience, independent work ability, and knowledge of vehicle systems, repair-order documentation, customer communication, problem-solving, and workshop coordination.
