Service Advisor at Wakefield s Martin s

Location: Bossier City, Louisiana
Type: Full-time
Posted: Jun 8, 2026

Description

The Service Advisor is responsible for scheduling service appointments, obtaining customer and vehicle data, and providing accurate estimates for labor and parts. They also handle payments, communicate with customers during repairs, and maintain high customer satisfaction standards.

Required Skills

Appointment Scheduling
Customer Service
Diagnostic Skills
Cost Estimation
Service Marketing

Additional Information

Preferred Qualifications: Ability to obtain customer and vehicle data.
Strong customer interaction skills.
Accurate documentation of vehicle issues.
Knowledge of vehicle inspection and maintenance practices.
Expertise in automotive care and manufacturer guidelines.
Ability to manage timelines and coordinate with dispatch.
Communication with internal teams like dispatch.
Ongoing communication with customers about repair status.
Experience in implementing service marketing initiatives.
Attention to detail in reviewing and closing repair orders.
Commitment to quality control processes.
Focus on achieving high levels of customer satisfaction.
Proficiency in handling phone inquiries efficiently.