Description
Acumen Technology is hiring a Service Analyst II to bridge Level 1 support and advanced troubleshooting, resolving complex software, hardware, and network issues for clients. The role involves customer communication, technical documentation, support metrics, and occasional Level 1 mentoring. It is a hybrid position based in or around Nashville, Tennessee, with some work-from-home days and in-office collaboration, and offers medical and dental insurance, a 401(k) match, and annual pay of $50,000 to $64,000.
