Description
UMAX is hiring a permanent Service & Incident Manager for its Enterprise Technology & Services department in Atlanta, USA. The role owns end-to-end service performance and lifecycle management, monitors KPIs and SLAs, coordinates service planning and resources, and serves as a primary escalation point for P1/P2 incidents and major incident bridges. It also acts as a first-line contact for North American business-unit leadership and requires 3–7 years of relevant service or incident-management experience, with Azure, Dynamics 365, and Power Platform experience preferred.
