Description
EMR is hiring a Service Coordinator for its Baltimore, Maryland commercial service location to coordinate scheduling and dispatch of commercial cooking and refrigeration service requests. The role manages customer calls, technician availability, geographic and technical matching, work order status, preventive maintenance, shop repairs, and after-hours service, while maintaining accurate records and communicating with customers, technicians, and internal departments. The position requires strong customer service, communication, organizational, computer, prioritization, and dispatch software skills; mechanical aptitude or familiarity with commercial service operations is preferred. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with medical, dental, vision, retirement, leave, and other benefits.
