Description
The Service Operations Coordinator provides administrative support for the Service department and coordinates, monitors, and improves field-service activities. The role schedules service personnel, processes warranty claims and RMA dispositions, handles training-program logistics, assists with payment collection, prepares reports and correspondence, and supports customer satisfaction. It requires strong communication, organization, time management, problem resolution, Microsoft Office 365 proficiency, and fluency in both Spanish and English; SAP experience is preferred. An associate's degree or equivalent education and experience is required.
