Description
The Service Coordinator answers client calls and emails, triages and manages service tickets, coordinates onsite technical resources, monitors work, audits completed tickets, follows up with clients, and uses ConnectWise to maintain ticket workflows. The role requires strong communication, English fluency, at least six months of customer service experience, a rotating schedule, and a home office setup; compensation starts at $4.00 per hour with health, life insurance, paid time off, and other benefits.
