Description
New Era Technology is hiring a Service Coordinator to support partners in a 24x7x365 environment by coordinating onsite and remote service requests, managing customer tickets, providing Level 1 support, scheduling service activities, coordinating technicians and vendors, reviewing service reports, and supporting billing and vendor payments. The role reports to the Operations Lead and is based in IT Park Cebu on a hybrid schedule of two onsite days and three work-from-home days, with an 8:00 AM–5:00 PM EST schedule. Candidates need 2–5 years of experience in call handling, dispatch coordination, customer support, and service operations, along with enterprise ticketing, networking, communication, and customer-service experience. Benefits include HMO coverage, insurance, reimbursement, loans, government contributions, 13th-month pay, night differential, holiday pay, mandated leaves, and work equipment.
