Summary from listing
The Service Coordinator supports internal and external customers by coordinating service activities, maintaining and adjusting service technician schedules, balancing preventive maintenance, project work, repair requests, and emergency service needs, and managing on-call schedules. The role also monitors work orders, communicates with supervisors, technicians, sales personnel, and customers, supports service department objectives, and provides backup coverage for front-desk calls and other Service Coordinators. An associate degree or equivalent education and experience is preferred, while previous customer service experience is required; scheduling or dispatching experience is preferred but not required.
