Service Delivery Coordinator at Datacom

Setup: Hybrid
Location: Wellington, Wellington
Type: Full-time
Posted: Jun 24, 2026

Description

Datacom is seeking a Service Delivery Coordinator to join their Service Delivery team. This full-time, Wellington-based role supports a Tier 1 customer, focusing on contract and commercial management, service delivery, virtual team management, financial management, admin services, customer relationship management, reporting, continual service improvement, and project management. The ideal candidate will have solid IT experience, particularly in IT-managed services, with a focus on customer experience and project management.

Required Skills

Contract and Commercial Management
Service Management and Operational Delivery
Virtual Team Management
Financial Management
Administrative Services
Customer Relationship Management and Satisfaction
Reporting
Continual Service Improvement and Innovation
Project Management and Coordination
Solid IT Experience
IT-Managed Services Environment
Customer Experience
Highly Organized
Strong Understanding of Service Delivery and SLA Conformance
Good Grasp of Service Management Methodologies, Including ITIL
Sound Understanding of Technical Concepts and Frameworks
Excellent Verbal and Written Communication Skills
Outstanding Customer Relationship-Building and Management Skills
Project Management Experience

Additional Information

Required Previous Experiences: Seasoned professional with solid IT experience, preferably from within an IT-managed services environment.
Demonstrated project management experience
Preferred Qualifications: Passionate about customer experience
Highly organized
Strong understanding of service delivery and SLA conformance.
A good grasp of service management methodologies, including ITIL.
A sound understanding of technical concepts and frameworks.
Excellent verbal and written communication skills.
Outstanding customer relationship-building and management skills.