Description
Klipboard is hiring a Director: Service Delivery to own the performance, maturity, and strategy of its South Africa-based service delivery capability. The role combines operational leadership of IT service delivery, incident, problem, and change management, with a focus on ITIL implementation, automation, self-service, continual improvement, and reduction of aged tickets. It also requires strategic engagement with executives, customers, and partners, leadership of support and service delivery managers, and development of a global service management operating model. The position is based in South Africa under a hybrid work policy requiring three days in the office and two days working from home.
