Description
Ascom Norge is hiring a Service Delivery Manager for its Customer Care team to oversee service delivery for a customer portfolio in Norway. The role is responsible for meeting contractual obligations, SLAs, KPIs, and service-level targets; leading service reviews and escalations; analyzing recurring issues; improving processes; supporting contract renewals and upselling; and reporting performance and risks. The position requires higher education in technology, engineering, economics, leadership, or a related field, experience in service management or managed services, and strong customer, communication, and analytical skills. It is based at Ascom's Alnabru office, with flexibility to work from home when needed, and includes health insurance, pension, parental leave, training support, and social activities.
